Yes, account registration is mandatory to place orders on Celestial Arcane. Users are required to create an account by providing accurate and complete details, including a valid mobile number, email address, and password. The submitted mobile number and/or email address will be verified as per Celestial Arcane’s verification process. Access to purchasing services on the platform will be enabled only after successful verification.
Orders are generally processed by the respective vendor within a period of 2–3 working days from the date of order confirmation. Processing timelines may vary depending on the product and vendor-specific factors. In the event of any delays, queries, or concerns related to order processing, users may contact Celestial Arcane through the WhatsApp support option available on the website or by emailing at info@celestialarcane.com.
Yes. Upon dispatch of an order, tracking details shall be communicated to the registered email address and/or mobile number via email and/or SMS, as applicable. Users are responsible for ensuring that the contact details provided during account registration are accurate and active to receive such notifications.
Approved refunds shall be processed to the original mode of payment used at the time of purchase. Refund initiation typically occurs within 48 hours following approval and confirmation of fund realization. Actual credit timelines may vary depending on the payment method, issuing bank, or payment service provider, and Celestial Arcane shall not be responsible for delays attributable to such third parties.
The availability of Cash on Delivery (COD) as a payment method is subject to product eligibility and the location of delivery. Payment options applicable to a particular order shall be displayed at the time of checkout. Celestial Arcane reserves the right to enable or disable COD for specific products, delivery locations, or orders at its sole discretion.
Delivery timelines may vary based on the product, vendor, and delivery location. Orders are generally delivered within up to 7 working days from the date of dispatch. Celestial Arcane does not guarantee delivery within a fixed timeframe and shall not be held liable for delays caused due to logistical constraints, third-party courier services, or factors beyond its reasonable control.
No. Not all products are eligible for return. Certain products may be designated as non-returnable, and such designation shall be clearly indicated on the respective product description page. Users are advised to review the applicable product details and Celestial Arcane’s relevant policies prior to placing an order. Purchases made for non-returnable products shall not be eligible for return, except as required under applicable law.
Users may contact Celestial Arcane’s customer support team through the official communication channels, including email, telephone, WhatsApp, or the “Contact Us” page available on the website. Customer support services are operational during standard business hours, on weekdays, between 10:00 AM and 5:00 PM, excluding public holidays.
In the event that a user’s issue is not resolved within 24 hours of initial communication, the matter may be escalated by emailing info@celestialarcane.com. Upon escalation, Celestial Arcane shall make reasonable efforts to review and address the concern and provide a resolution within 48 hours, subject to the nature and complexity of the issue.
Get In Touch
- +91 81460 01416
- P-1 Paragon Water Front Near Parking , Canal Road VPO- Fatehpur Awana Ludhiana -141012 Punjab
- info@celestialarcane.com
- Mon-Fri: 10:00 - 17:00