Celestial Arcane Returns & Refunds – Hassle-Free and Customer-Centric
At Celestial Arcane, we are committed to your satisfaction. If your purchase doesn’t meet your expectations, we offer a hassle-free return and refund policy to ensure you are completely happy with your experience.
Return Policy:
You may return any unworn, unwashed items in their original condition, complete with tags and packaging, within 30 days of receiving your order for a full refund or exchange.
Refund Process:
Upon receiving your returned item, our team will carefully inspect it to ensure it meets the return criteria. If approved, your refund will be processed within 5-7 business days, and the amount will be credited back to your original method of payment.
Exchange Policy:
If you wish to exchange an item for a different size or style, simply contact us at support@celestialarcane.com within 1 day of receiving your order. We will gladly assist you in selecting the perfect replacement, subject to availability.
Return Shipping Costs:
Customers are responsible for the cost of return shipping unless the item was damaged, defective, or incorrect upon arrival. In such cases, we will provide a prepaid return label.
Non-Returnable Items:
Please note that clearance or final sale items are not eligible for returns or exchanges.
Fraud Prevention Mechanism:
Under our fraud prevention policy, if a single customer (using the same Virtual Payment Address, or VPA) makes more than five transactions, the amount for these transactions will be placed on hold for 45 days. This measure ensures a secure and fair shopping environment for all our customers.