At Celestial Arcane, we value our relationship with every customer and strive to ensure a smooth and enjoyable shopping experience. However, if you encounter an issue or dispute, we are committed to resolving it fairly and efficiently.
Informal Resolution:
We encourage you to first contact our customer support team at support@celestialarcane.com with any concerns or issues. Most disputes can be resolved quickly through open communication, and we will do everything possible to ensure your satisfaction.
Formal Dispute Resolution:
If an issue cannot be resolved informally, it will be addressed through binding arbitration under the rules of High Court of Punjab and Haryana. Arbitration ensures a faster and more confidential resolution than traditional court proceedings. By using our website, you agree to resolve any disputes through arbitration.
Exclusions:
Matters relating to intellectual property rights or unauthorized use of the website may be pursued in court without arbitration.